Contact us
A person reads and answers every message — within 1 business day on weekdays, within 48 hours at a weekend. Pick what it’s about below and we’ll ask for the one or two things that save a round trip.
Rather just email?
apollopouches@gmail.com
Same inbox, same response time. The form just asks the questions we’d have to ask anyway.
Response times
Monday–Friday: within 1 business day.
Weekends: within 48 hours.
Where we ship from
Zyn Canada202-128 W 6th Ave
Vancouver, BC V5Y 1K6
Paying by e-Transfer?
Send it to apollopouches@gmail.com — that address, not the one above, because it’s the one registered for Autodeposit. Use the reference code from your order as the message, then pick Payment or e-Transfer in the form if anything looks wrong.
Before you write: most shipping and product questions are already answered in the FAQ or on the Shipping & Delivery page.